It’s no secret we all hate cable companies. They are deceitful, money-hungry monopolies that have no interest in serving their customers. So it’s no wonder that every time they try to get away with something, there is tons of blowback. Cue Jon Brodkin’s reporting about how a massive amount of Cox customers are forcing arbitration cases because of undisclosed fees. Cable TV provider Cox is facing hundreds of arbitration demands alleging that it failed to adequately disclose its “Broadcast Surcharge” and “Regional Sports Surcharge” and that it used these fees to raise prices on customers who were promised fixed rates.…
Tag: isp
A weird story coming out of Ars Technica this past week involves a Washington state man and the lengths to which he went to get Comcast internet at his house. Jonathan Rowny moved to Washington and thought he could get Comcast internet. Unbeknownst to him, their address checker was wrong. It said he could get service but then he was told no. Insert Benny Hill music and a huge song & dance routine. Rowny went down the rabbit hole of what needed to be done. It started with a $19k estimate from Comcast to run lines to his house. Then…
It’s incredibly frustrating to know what you’re getting when purchasing internet service. Most companies operate in complete or near-complete monopolies here in the US. Even worse is you don’t know the price you’ll actually pay due to fees nor will you always know the speeds you’re supposed to be getting. That’s about to change. In 2016 the FCC came up with “broadband nutrition labels” for ISPs to use. Similar to the labels on all food, this would break down everything in plain terms what you’re getting and what you’re going to pay. Finally, six years later, ISPs will now be…
In a country where internet service is awful in many areas and virtually no competition exists, AT&T decided it was time to offer more speed. Hot off the press release is the announcement of a five-gigabit plan available right now to customers. Juli Clover at MacRumors has the breakdown. According to AT&T, the new plans are available to nearly 5.2 million customers across 70 metro areas including Los Angeles, Atlanta, Chicago, San Francisco, San Diego, Los Angeles, Raleigh, Miami, and Dallas, with a full list available on AT&T’s website. AT&T Fiber 2 GIG is priced at $110 per month plus taxes,…